BOWTY Expert Refund Policy
Version 1.0 · Last updated in October 2026
This policy applies to BOWTY Expert licences bought from Arborion Global Private Limited, 4th Floor, Hiranandani Circle, Hiranandani Business Park, Chitalsar Manpada, Ghodbunder Road, Thane 400607, Maharashtra, India (Arborion Global, we, us). It is part of the BOWTY Expert Terms of Use and is also published at www.arborionglobal.com/bowty/refunds.
1. Prices and payment
- A BOWTY Expert licence is priced per computer (seat) per year: ₹1,00,000 per computer per year, plus GST at 18%. Individual licences cover one computer; team licences cover 2 to 10 computers. For more computers, e-mail support@arborionglobal.com.
- Promotional codes reduce the price as stated at checkout. The launch code NEWARBORION gives 90% off and can be used until 31 December 2027.
- Online payments are made in Indian rupees through Razorpay. We issue a GST tax invoice for each purchase.
2. Cancelling a licence
You can cancel a BOWTY Expert licence at any time. E-mail support@arborionglobal.com from the address used to buy the licence, with the invoice number. On cancellation the licence ends and all of its computer activations are deactivated.
3. How much is refunded
Refunds are given only pro rata, for the unused part of the licence term:
refund = amount actually paid (including GST) × unused days of the licence term ÷ total days of the term
- The unused days are counted from the date we receive your cancellation request.
- A purchase made with a discount or promotional code is refunded on the amount actually paid, not on the full price.
- GST is adjusted in line with the refund, and we issue a GST credit note for it.
Example
| Item | Amount |
|---|---|
| Amount paid for a 1-year licence for one computer with the code NEWARBORION (₹10,000 plus 18% GST) | ₹11,800 |
| Cancellation request received after | 73 days |
| Unused part of the term | 292 of 365 days |
| Refund | ₹11,800 × 292 ÷ 365 = ₹9,440 |
4. Free trials
A free trial involves no payment, so there is nothing to refund.
5. Duplicate or failed payments
If you were charged for a payment that was a duplicate or that failed, the amount charged is refunded in full. E-mail support@arborionglobal.com with the invoice number or the Razorpay payment ID.
6. Chargebacks
If you dispute a payment with your bank or card issuer, the licence may be suspended while the dispute is open. If the chargeback is upheld, the licence ends and all of its computer activations are deactivated. Please contact us first: we can usually resolve a problem faster.
7. How and when refunds are paid
- Refunds go back to the original payment method, through Razorpay. If that is not possible, we pay by bank transfer to an account in the buyer's name.
- We start the refund within 5 working days of confirming the cancellation.
- How long the money then takes to reach your account depends on your bank or card issuer, typically 5 to 7 working days after the refund is started.
8. Contact
Arborion Global Private Limited, 4th Floor, Hiranandani Circle, Hiranandani Business Park, Chitalsar Manpada, Ghodbunder Road, Thane 400607, Maharashtra, India. E-mail support@arborionglobal.com or call +91 9099487340.