Crisis Management and Business Continuity
The level above the incident, where reputation and survival are decided
Crisis management deals with what the emergency response team does not, which is stakeholders, media, regulators, families and the continuity of the business. This course covers crisis team structure, communication under scrutiny, and business continuity planning to ISO 22301.
This course sits alongside our Crisis Management Framework consulting work, so what is taught is what we do.
Who should attend
Course content
Every module is taught with worked examples and exercises drawn from real plant, and adapted to your own process where the course runs in house.
Crisis structure
- Separating incident command from crisis management and from business recovery
- Team composition, activation criteria and battle rhythm
- Decision making with incomplete information
- Logging decisions and the later inquiry
Communication
- Holding statements and the first hour
- Media handling, social media and the speed of the information cycle
- Regulator and authority notification duties and timing
- Family liaison and care of those affected
Business continuity
- Business impact analysis and recovery time objectives
- Critical activity identification and dependency mapping
- Continuity strategies including alternate sites and supply
- Plan structure and activation
Testing and assurance
- Crisis simulation design for senior teams
- Testing continuity plans against a realistic disruption
- Reviewing after a real event or a test
- Certification to ISO 22301 where that is the objective
What you receive
- A crisis management plan and activation criteria
- Holding statement templates and a notification matrix
- A business impact analysis workbook
- A crisis simulation scenario pack
- Assessment result and attendance record
What changes afterwards
- Senior teams have practised before they are needed
- Notification duties are met within the required time
- Communication is prepared rather than improvised under pressure
- Continuity plans reflect real dependencies
Standards and references
We teach Crisis Management and Business Continuity against ISO 22320 emergency management requirements for incident response and the codes listed with it, at the edition current when you run it.
Run Crisis Management and Business Continuity for your team
We will come back with dates, the pre-reading it needs and a cost per head. Tell us who is attending, what they already do day to day and whether you want it at your site or delivered online.
Ask about dates and cost