Process Safety Culture and Communication
Measuring culture honestly, then changing something because of what you found
Culture assessment often produces a score and no change. This course covers maturity models including the Hudson ladder, assessment methods that reveal what people actually believe, and the communication and engagement practices that shift culture rather than describe it.
This course sits alongside our Process Safety Culture consulting work, so what is taught is what we do.
Who should attend
Course content
Every module is taught with worked examples and exercises drawn from real plant, and adapted to your own process where the course runs in house.
What culture means here
- Culture as what happens when nobody is watching
- The Hudson maturity ladder from pathological through to generative
- Reporting, just, learning, flexible and informed culture attributes
- Culture against climate, and why the distinction matters for measurement
Assessment
- Survey design and the questions that produce honest answers
- Focus groups, interviews and observation as complementary methods
- Analysing gaps between leadership and frontline perception
- Benchmarking and its limits
Communication and engagement
- Safety communication that is believed rather than announced
- Two way engagement and closing the loop on what people raise
- Storytelling and using incidents without inducing fatigue
- Stakeholder engagement beyond the workforce
Changing something
- Selecting a small number of interventions with real leverage
- Middle management as the layer where change succeeds or stops
- Measuring whether anything moved
- Sustaining attention past the initial programme
What you receive
- A culture assessment survey and interview protocol
- A maturity descriptor set for your organisation
- A communication and engagement plan template
- Assessment result and attendance record
What changes afterwards
- Assessment surfaces what people actually believe
- Gaps between leadership and frontline perception become visible
- Interventions are chosen for leverage rather than visibility
- Communication closes the loop, so people keep raising things
Standards and references
We teach Process Safety Culture and Communication against CCPS Essential Practices for Creating, Strengthening and Sustaining Process Safety Culture and the codes listed with it, at the edition current when you run it.
Run Process Safety Culture and Communication for your team
We will come back with dates, the pre-reading it needs and a cost per head. Tell us who is attending, what they already do day to day and whether you want it at your site or delivered online.
Ask about dates and cost